First BIT, one of the leading global IT solutions providers, based in Dubai, UAE, has signed a long-term business contract on providing professional IT services and support for two offices of PACT Engineering Company.
The refinement and renewal of the installed internal computer networks is one of the major areas within professional activities of First BIT. Recently company has entered into an Annual Maintenance Contract (AMC) with PACT Engineering Company for providing extremely professional and efficient servicing of two offices in Dubai as well as a factory in Sharjah.
PACT Engineering Company is a global provider of technical solutions for water and wastewater reclamation with numerous departments in the USA, Middle East and Far East. The successful operation and high results of all business directions of the company depends on the efficient communication and timely data exchange between its offices and factories, located in different locations. To improve these technical mechanisms and rearrange IT infrastructure, First BIT professionals were hired for the long-term collaboration with IT department of PACT Engineering Company.
The major objective of the collaboration between First BIT and PACT Engineering Company is to integrate different internal computer networks which work currently separated in PACT Engineering Company offices and provide the efficient work overall IT infrastructure.
Soon after several business meetings and overall internal analysis of IT infrastructure, First BIT IT professionals conducted a list of services which would be implemented in PACT Engineering Company:
• Overall audit of IT system;
• Development of the one integrated computer network to connect company’s departments, offices and factories;
• Network and server hardware maintenance;
• Remote and on-site technical support.
Long-term contract is still available; nevertheless we highly appreciate the feedback of PACT Engineering Company representatives about the IT services and works done by First BIT IT professionals:
“With over 100 of employees spread across 2 offices and factory sites, First BIT IT support service has been inestimable in ensuring the day to day fault-tolerant running of our IT systems. First BIT conducted the complex audit of our IT systems and optimized its operation and maintenance. The optimization of IT security system and integration of inter-branch connection by using site-to-site VPN technology were performed successfully. First BIT have proven its professionalism, being efficient and reliable all the time in the management of our IT systems, connectivity, security, upgrade and replacement of our equipment enabling us to maintain a smooth running business. They are always at the other end of the phone or email and provide a timely response if we have an issue or need to be consulted, especially helpful whether assisting remotely or out in the field.”