IT Remote Support
At TechnoPeak, we give you the opportunity to have a stable computer operation for your small or mid-sized business in the UAE. Based in Dubai and Abu Dhabi, our company is one of the best when it comes to IT support services. Our company has more than five years of experience providing remote access support.
We provide multiple IT support services in Dubai and Abu Dhabi that your business might need. From onsite services to remote technical support, our company has got you covered. And with our team of 500+ IT specialists, we are prepared to use our collective skills and expertise to resolve any computer issues you may be experiencing with a guarantee of the best quality service.
Our company knows that remote IT support is among the best IT outsourcing benefits to a business. By hiring our IT professionals remotely, you get to save some office space as there is no need to provide a workstation for the support staff at all times. It also gives you some peace of mind as you are sure that frequent system maintenance and common IT problems in the office are handled perfectly and in time. Additionally, hiring remote IT assistance for your business comes in handy as it has a short response time.
Our Remote Assistance Services
The set of IT support services offered by our online IT assistance include:
- User step by step instructions
- Basic Q&A and troubleshooting
- Scheduled system maintenance
- Remote tracking of system performance
We use a variety of online IT support methods that modern technology offers. From remote desktop applications, voiceover software to text-only platforms like chat or email. This spectrum of communication means focuses on giving our clients a timely and quality remote desktop support service while minimizing the costs incurred in the process.
How It Works
Our remote IT support services also feature remote helpdesk services that focus on solving any technical problems you might incur during UAE business hours. Our IT professionals offer assistance through a well-designed online platform where you can leave your queries and receive timely responses within 15 minutes. Our helpdesk support can guide you in solving issues such as:
- Need in qualified counseling
- Hardware breakdowns
- Software breakages
- Malware and hacker attacks
- Security enhancements
- Software and hardware updates.
Moreover, if the problem can't be fixed remotely, we offer onsite visits charged at a standard rate. Our IT specialists do their best to provide the fastest and most efficient IT support services to minimize the turnaround time.
Our Remote Emergency Services
For the flawless operation of a business, timely IT assistance is a necessity. So, if you need remote network support outside standard business hours, our company will do the trick. At TechnoPeak, we are aware of the importance of an efficient and timely response to IT emergencies. And this explains why our support team is happy and ready to offer you the most comprehensive emergency IT assistance 24 hours a day, 7 hours a week. However, this service is charged at a different rate.
Why Choose Us for Your Remote IT Services?
Choosing us as your remote service providers has various benefits, including:
Fast turnaround time
Our IT specialists offer assistance through a well-designed online platform where you can leave your queries and receive timely responses within 15 minutes. Depending on the issue that needs to be resolved, it may take about 8 hours to handle your issue. It will take at most 4 hours to get your systems back on track for problems that can be resolved remotely. Our helpdesk system will keep you updated on the problem status.
At TechnoPeak, we take an individual approach in pricing for our remote support service with regard to the client's needs. Because we know that each company or individual needs a given amount of support, we do not offer universal subscriptions but flexible prices. Our company offers pocket-friendly and efficient remote assistance services for our clients.
If you are looking for remote technical support companies for your business, you can always reach out to our IT company based in Dubai and Abu Dhabi to access our 24/7 support service.