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Remote Technical Support

IT Annual Maintenance Contract IT Out-staffing Office IT Setup & Relocation Emergency Support Remote Technical Support On-Site Support IT Outsourcing Helpdesk Support Disaster Recovery

IT Remote Support

At TechnoPeak, we give you the opportunity to have a stable computer operation for your small or mid-sized business in the UAE. Based in Dubai and Abu Dhabi, our company is one of the best when it comes to IT support services. Our company has more than five years of experience providing remote access support.

We provide multiple IT support services in Dubai and Abu Dhabi that your business might need. From onsite services to remote technical support, our company has got you covered. And with our team of 500+ IT specialists, we are prepared to use our collective skills and expertise to resolve any computer issues you may be experiencing with a guarantee of the best quality service.

Our company knows that remote IT support is among the best IT outsourcing benefits to a business. By hiring our IT professionals remotely, you get to save some office space as there is no need to provide a workstation for the support staff at all times. It also gives you some peace of mind as you are sure that frequent system maintenance and common IT problems in the office are handled perfectly and in time. Additionally, hiring remote IT assistance for your business comes in handy as it has a short response time.

Our Remote Assistance Services

The set of IT support services offered by our online IT assistance include:

  • User step by step instructions
  • Basic Q&A and troubleshooting
  • Scheduled system maintenance
  • Remote tracking of system performance

We use a variety of online IT support methods that modern technology offers. From remote desktop applications, voiceover software to text-only platforms like chat or email. This spectrum of communication means focuses on giving our clients a timely and quality remote desktop support service while minimizing the costs incurred in the process.

How It Works

Our remote IT support services also feature remote helpdesk services that focus on solving any technical problems you might incur during UAE business hours. Our IT professionals offer assistance through a well-designed online platform where you can leave your queries and receive timely responses within 15 minutes. Our helpdesk support can guide you in solving issues such as:

  • Need in qualified counseling
  • Hardware breakdowns
  • Software breakages
  • Malware and hacker attacks
  • Security enhancements
  • Software and hardware updates.

Moreover, if the problem can't be fixed remotely, we offer onsite visits charged at a standard rate. Our IT specialists do their best to provide the fastest and most efficient IT support services to minimize the turnaround time.

Our Remote Emergency Services

For the flawless operation of a business, timely IT assistance is a necessity. So, if you need remote network support outside standard business hours, our company will do the trick. At TechnoPeak, we are aware of the importance of an efficient and timely response to IT emergencies. And this explains why our support team is happy and ready to offer you the most comprehensive emergency IT assistance 24 hours a day, 7 hours a week. However, this service is charged at a different rate.

Why Choose Us for Your Remote IT Services?

Choosing us as your remote service providers has various benefits, including:

Fast turnaround time

Our IT specialists offer assistance through a well-designed online platform where you can leave your queries and receive timely responses within 15 minutes. Depending on the issue that needs to be resolved, it may take about 8 hours to handle your issue. It will take at most 4 hours to get your systems back on track for problems that can be resolved remotely. Our helpdesk system will keep you updated on the problem status.

Flexible Pricing

At TechnoPeak, we take an individual approach in pricing for our remote support service with regard to the client's needs. Because we know that each company or individual needs a given amount of support, we do not offer universal subscriptions but flexible prices. Our company offers pocket-friendly and efficient remote assistance services for our clients.

If you are looking for remote technical support companies for your business, you can always reach out to our IT company based in Dubai and Abu Dhabi to access our 24/7 support service.

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Customer Testimonial

Asia Capital Reinsurance Group Pte. Ltd.
“We are truly please with the technopeak team’s quick response, level of coordination, and the ability to resolve critical issues even on a non-business day. This is the kind of IT support we can rely on for all our business needs. So signing an annual service contract was a logical step.”

Asia Capital Reinsurance Group Pte. Ltd.
Katrina Sweets & Confectionery
“We're satisfied with the job technopeak has done for us. They have been highly professional and responsible, with top-notch service, and provided everything we needed: telephony deployment, consulting, the analytics for our sales team workload and customer requests and leads. Thanks to the new system, we've launched our own call center and now can make forecast and plan our growth and scalability much better.”

Katrina Sweets & Confectionery
Cogent Insurance Brokers Limited
"technopeak delivered exactly what we needed in a professional and timely manner, solving the problem with public folders in an extremely time-sensitive situation. What's more, our data is now much better protected and the system in general works faster. technopeak experts have always been there to answer our questions, and we're totally satisfied with the job and the quality of service.” - Cogent Insurance Brokers, Ltd."

Cogent Insurance Brokers Limited
Spatial Composite Solutions FZLLC
"Spatial designs, manufactures and installs crew training simulators for the aerospace industry. An efficient and reliable IT system is needed in order to support our aviation customers at all times. technopeak has enabled us to achieve this. We have found their engineers to be knowledgeable and quick to respond. We view technopeak as a valuable and trusted business partner going forward"

Spatial Composite Solutions FZ LLC
Quick Registration LLC
“We needed to establish VPN connection between our mobile testing unit and our main office to use it with RTA’s application for vehicle inspections. technopeak team helped us establish secured connection and configure all necessary steps to start working with mobile testing  unit. Their work was professionally done and as a result we are now able to transfer all the testing data to our main office without any troubles.”

Quick Registration LLC
UAS International Trip Support
“Whether it’s buying license, network devices or services, seeking expert opinions or implementing new technology. technopeak is our first choice. They are fast, reliable, and have awesome offers. The perfect extension to our IT department.”

UAS International Trip Support
Auto Parts East Company FZCO
“technopeak was chosen as the major outstaffing contractor and equipment supplier when Auto Parts East Company FZCO was establishing business in UAE. Timely hardware and software delivery, and setup helped us to launch our projects without any delays and solve our IT issues properly. technopeak provides us with a quick and accurate response on our queries/issues/demands and helps us to maintain and improve our IT infrastructure according to our business needs”

Auto Parts East Company FZCO
A.Hak Pijpleidingen JLT
“We were looking for quick and reliable service during an IT emergency and technopeak was the only company to respond in less than 30 minutes. It was truly amazing. The reconfiguration of our network equipment, the optimization of MAC’s system as well as data recovery from a broken hard-drive were handled brilliantly, and technopeak has provided us with quick, efficient and long-term solutions ever since. When a problem occurs in the future we know just the right number to dial”

A.Hak Pijpleidingen JLT
PACT Engineering Co.
“With over 100 members of staff spread across 2 offices and factory sites, technopeak IT Support service has been invaluable in ensuring the day to day running of our IT systems. technopeak conducted the complex audit of our IT systems and optimized its operation and maintenance. The optimization of IT security system and integration of inter-branch connection by using site-to-site VPN technology were performed successfully. technopeak have been professional, efficient and reliable at all times in the management of our systems, connectivity, security, upgrade and replacement of our equipment enabling us to maintain a smooth running business. They are always at the end of the phone or email and provide a rapid response if we have an issue, especially helpful whether assisting remotely or out in the field”

PACT Engineering Co.
My Business Consulting DMCC

“It was difficult to find an IT service provider for our unique business, but well worth the wait. We’ve worked with technopeak now for several years and trust their team to meet our IT needs. Throughout the years, technopeak has provided consistent quality solutions and service, helping our business to move forward. I can’t say enough about the support staff. Always prompt, always professional and always proactive, the experts at technopeak take care of IT so we can take care of our business.”



My Business Consulting DMCC
EFM Management FZ LLC
“As our IT professional is based in the UK, we often have difficulties with the time difference. technopeak is always available within our operating hours and has a very fast response time to any issues that arise. technopeak has previously helped us with hardware and software issues and has also assisted with the purchase and set up of IT equipment. Our server is based outside of the UAE so occasionally if we have email or system issues this is out of our hands, however, in case we have any hardware issues technopeak are always available”

EFM Management FZ LLC
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