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ITIL Model

First BIT builds its activity in full accordance with the highest worldwide standard, ITIL Model. It stands for “IT infrastructure Library” and covers all regulations adopted in the sphere of IT support and consulting. This model utilizes process approach to fulfilling the services of IT assistance and maintenance, paying maximum attention to:

  • Maximal customer comfort;
  • Proper IT support service planning and management;
  • Timely and efficient problem solving;
  • Smart security management;
  • Constant improvements in quality of service.

The process approach allows maximally quick assistance delivery without ignoring individual characteristics of each use case. Therefore our clients always get timely support that exactly matches their expectations. IT support service is an integral part of modern enterprise, and First BIT makes it a strong link in the chain of your business processes, maintaining the basis for stable and secure informational exchange.

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Customer Testimonial
“We are truly please with the TechnoPeak team’s quick response, level of coordination, and the ability to resolve critical issues even on a non-business day. This is the kind of IT support we can rely on for all our business needs. So signing an annual service contract was a logical step.”

Asia Capital Reinsurance Group Pte. Ltd.
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