ITIL Model

VPN Network Monitoring Server Management Managed Security Managed Storage Wireless Equipment Management Application Maintenance Software Licensing ITIL Model

First BIT builds its activity in full accordance with the highest worldwide standard, ITIL Model. It stands for “IT infrastructure Library” and covers all regulations adopted in the sphere of IT support and consulting. This model utilizes process approach to fulfilling the services of IT assistance and maintenance, paying maximum attention to:

Maximal customer comfort;
Proper IT support service planning and management;
Timely and efficient problem solving;
Smart security management;
Constant improvements in quality of service.

The process approach allows maximally quick assistance delivery without ignoring individual characteristics of each use case. Therefore our clients always get timely support that exactly matches their expectations. IT support service is an integral part of modern enterprise, and First BIT makes it a strong link in the chain of your business processes, maintaining the basis for stable and secure informational exchange.

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Customer Testimonial

“We are truly please with the technopeak team’s quick response, level of coordination, and the ability to resolve critical issues even on a non-business day. This is the kind of IT support we can rely on for all our business needs. So signing an annual service contract was a logical step.”

**Asia Capital Reinsurance Group Pte. Ltd.**

“We're satisfied with the job technopeak has done for us. They have been highly professional and responsible, with top-notch service, and provided everything we needed: telephony deployment, consulting, the analytics for our sales team workload and customer requests and leads. Thanks to the new system, we've launched our own call center and now can make forecast and plan our growth and scalability much better.”

**Katrina Sweets & Confectionery**

"technopeak delivered exactly what we needed in a professional and timely manner, solving the problem with public folders in an extremely time-sensitive situation. What's more, our data is now much better protected and the system in general works faster. technopeak experts have always been there to answer our questions, and we're totally satisfied with the job and the quality of service.” - Cogent Insurance Brokers, Ltd."

**Cogent Insurance Brokers Limited**

Spatial Composite Solutions FZLLC — "Spatial designs, manufactures and installs crew training simulators for the aerospace industry. An efficient and reliable IT system is needed in order to support our aviation customers at all times. technopeak has enabled us to achieve this. We have found their engineers to be knowledgeable and quick to respond. We view technopeak as a valuable and trusted business partner going forward"

**Spatial Composite Solutions FZ LLC**

“We needed to establish VPN connection between our mobile testing unit and our main office to use it with RTA’s application for vehicle inspections. technopeak team helped us establish secured connection and configure all necessary steps to start working with mobile testing unit. Their work was professionally done and as a result we are now able to transfer all the testing data to our main office without any troubles.”

**Quick Registration LLC**

“Whether it’s buying license, network devices or services, seeking expert opinions or implementing new technology. technopeak is our first choice. They are fast, reliable, and have awesome offers. The perfect extension to our IT department.”

**UAS International Trip Support**

“technopeak was chosen as the major outstaffing contractor and equipment supplier when Auto Parts East Company FZCO was establishing business in UAE. Timely hardware and software delivery, and setup helped us to launch our projects without any delays and solve our IT issues properly. technopeak provides us with a quick and accurate response on our queries/issues/demands and helps us to maintain and improve our IT infrastructure according to our business needs”

**Auto Parts East Company FZCO**

“We were looking for quick and reliable service during an IT emergency and technopeak was the only company to respond in less than 30 minutes. It was truly amazing. The reconfiguration of our network equipment, the optimization of MAC’s system as well as data recovery from a broken hard-drive were handled brilliantly, and technopeak has provided us with quick, efficient and long-term solutions ever since. When a problem occurs in the future we know just the right number to dial”

**A.Hak Pijpleidingen JLT**

“With over 100 members of staff spread across 2 offices and factory sites, technopeak IT Support service has been invaluable in ensuring the day to day running of our IT systems. technopeak conducted the complex audit of our IT systems and optimized its operation and maintenance. The optimization of IT security system and integration of inter-branch connection by using site-to-site VPN technology were performed successfully. technopeak have been professional, efficient and reliable at all times in the management of our systems, connectivity, security, upgrade and replacement of our equipment enabling us to maintain a smooth running business. They are always at the end of the phone or email and provide a rapid response if we have an issue, especially helpful whether assisting remotely or out in the field”

**PACT Engineering Co.**

“It was difficult to find an IT service provider for our unique business, but well worth the wait. We’ve worked with technopeak now for several years and trust their team to meet our IT needs. Throughout the years, technopeak has provided consistent quality solutions and service, helping our business to move forward. I can’t say enough about the support staff. Always prompt, always professional and always proactive, the experts at technopeak take care of IT so we can take care of our business.”

**My Business Consulting DMCC**

“As our IT professional is based in the UK, we often have difficulties with the time difference. technopeak is always available within our operating hours and has a very fast response time to any issues that arise. technopeak has previously helped us with hardware and software issues and has also assisted with the purchase and set up of IT equipment. Our server is based outside of the UAE so occasionally if we have email or system issues this is out of our hands, however, in case we have any hardware issues technopeak are always available”

**EFM Management FZ LLC**

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