IT Infrastructure Support Services: A Stable and
Reliable IT Environment for your business

Documented IT infrastructure and operating procedures improvements

  • SOPs for change, incident, risk management and reporting
  • Network infrastructure blueprints
  • Configuration management database
  • Infrastructure improvement plans
  • A knowledge portal
  • FAQs
  • Manuals
  • User satisfaction assessments by evaluating the performance of each employee and regular feedback to Quality Control Department
  • Assessment of compliance with ITIL and COBIT Standards, DIFC Regulations and etc
  • Compliance line-up plans
  • Desktops support
  • IT Health management
  • Emails management
  • Peripheral devices support
  • Router & switches management
  • VPN & firewall administration
  • Mobile devices management (MDM)
  • Cloud solutions
  • Phone system (PBX)
  • CCTV & biometric
  • Server backup & restore
  • IT emergency visit
  • Monthly/weekly regular maintenance visits to check health of PC, servers & network infrastructure
  • Service level reports
  • Maintenance reports
  • Health check reports
  • Security assessment reports
  • Incident reports with root cause analysisgit
Why technopeak Maintenance IT Infrastructure Support?
Reduce IT support costs by 50%
The Fastest SLA in UAE – 15 min
Customer Satisfaction 9.3/10
Compliance with NITS, ITIL, COBIT standards
Three-level Data Security
Regular Maintenance Reports
24/7 Infrastructure monitoring
Network Performance Maintaining and Improvement
What results our clients
achieved with technopeak IT Solutions
We are local
Technopeak have 2 offices in Business Bay and Tecom
Local IT
7 years on Dubai Market
Emergency Onsite Support
2 hours SLA for all Dubai areas
Local Warehouse with Spare Equipment
Emergency replacement within a day
About us
Our History

The history of the company is started in 1997. An energetic team of experts in applied mathematics, physics, and economics of the leading universities of Russia decided to develop business based on the latest technologies and innovations. Three years later a group of founders has set the global goals on building a wide network of regional offices. Nowadays First Bit has offices opened in eight countries: United Arab Emirates, Russia, Canada, Spain, Andorra, Czech Republic, Ukraine and Kazakhstan.

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Technopeak is an International Company with 7 years experience on the UAE market. Contact us to know more!
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