Increase control of your IT Infrastructure
- 24/7 monitoring of your systems
- Security control and compliance
- Weekly reports
- Maintenance Checking
Get a clear full vision of your IT Environment
- Stable and Smoothly Evolving IT Infrastructure
- Highly qualified engineers
- Optimization of your business
- Security and backup of your data
Reach your Managed IT in One Click
- SLA - 15 min
- Compliance with ITIL standards
- Onsite Emergency Support
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IT Infrastructure Support Services: A Stable and
Reliable IT Environment for your business
Reliable IT Environment for your business
Documented IT infrastructure and operating procedures improvements
- SOPs for change, incident, risk management and reporting
- Network infrastructure blueprints
- Configuration management database
- Infrastructure improvement plans
Guiding materials for users
- A knowledge portal
- FAQs
- Manuals
User satisfaction and adoption improvements
- User satisfaction assessments by evaluating the performance of each employee and regular feedback to Quality Control Department
Compliance with industry standards
- Assessment of compliance with ITIL and COBIT Standards, DIFC Regulations and etc
- Compliance line-up plans
IT systems support
- Desktops support
- IT Health management
- Emails management
- Peripheral devices support
- Router & switches management
- VPN & firewall administration
- Mobile devices management (MDM)
- Cloud solutions
- Phone system (PBX)
- CCTV & biometric
- Server backup & restore
On-site engineer visits
- IT emergency visit
- Monthly/weekly regular maintenance visits to check health of PC, servers & network infrastructure
Regular and transparent reporting
- Service level reports
- Maintenance reports
- Health check reports
- Security assessment reports
- Incident reports with root cause analysisgit
Why technopeak Maintenance IT Infrastructure Support?
Reduce IT support costs by 50%
The Fastest SLA in UAE – 15 min
Customer Satisfaction 9.3/10
Compliance with NITS, ITIL, COBIT standards
Three-level Data Security
Regular Maintenance Reports
24/7 Infrastructure monitoring
Network Performance Maintaining and Improvement
What results our clients
achieved with technopeak IT Solutions
achieved with technopeak IT Solutions
UAE-based
Support
Support
Technopeak have 2 offices in Business Bay and Tecom
Local IT
Company
Company
7 years on Dubai Market
Emergency Onsite Support
2 hours SLA for all Dubai areas
Local Warehouse with Spare Equipment
Emergency replacement within a day
About us
Our History
The history of the company is started in 1997. An energetic team of experts in applied mathematics, physics, and economics of the leading universities of Russia decided to develop business based on the latest technologies and innovations. Three years later a group of founders has set the global goals on building a wide network of regional offices. Nowadays First Bit has offices opened in eight countries: United Arab Emirates, Russia, Canada, Spain, Andorra, Czech Republic, Ukraine and Kazakhstan.
2013
- technopeak is established in the Netherlands. The company sets out to integrate ERP, CRM, and Accounting software systems that will forever alter the way you do business.
2014
- technopeak established its first branch office in the UAE. The company was among the first to provide VAT compliant business automation and accounting solutions that helped assist businesses to face the implementation VAT in GCC.
2015
- technopeak acquires Lemma in Russia continuing its efforts in establishing markets abroad.
2016
- technopeak partners with First BIT — a leading ERP software vendor for business automation in UAE.
- technopeak signs a partnership with Sage, a widely recognized enterprise software company. With this, it gained key assets to integrate a variety of powerful system.
2017
- technopeak continues to bolster its global business and expand its software portfolio by acquiring Aurik System in the Czech Republic.
- technopeak gains the distinction as the only certified Gold partner of Bitrix24 in Africa and the Middle East.
2018
- technopeak announces a partnership with Grotem to leverage comprehensive mobile technology and sales force automation systems.
- Following its partnerships, technopeak entered a new level of growth with BPM online.
2019
- Technopeak opens offices in Business Bay, Dubai and in Andorra.
- Technopeak announces a Special partnership with Acronis and Veeam.
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Technopeak is an International Company with 7 years experience on the UAE market. Contact us to know more!
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