Single Point of Accountability
Each customer is assigned with a dedicated IT Consultant who pays exclusive attention to their needs. We strongly believe that a dedicated team of specialists provides maximally efficient solutions comparison to randomly selected workers.
We'll deal with your Internet service provider, telephone system vendor, mobile communications provider, server/workstation warranty provider etc. - you only need to deal with us.
We value the time of our clients and offer maximally fast response to their requests.
When problem arises, our engineers are be able to offer immediate assistance via Remote Desktop Support. Most issues can be resolved remotely with a turnaround time of less than 30 minutes. For dealing more complicated issues, our engineers can typically reach your office within 2 hours and resolve the problem on the same day.
We use every modern communication tools: online help desk, live chat, e-mail messages, VoIP, phone and onsite meetings.
First BIT specialists know their job perfectly and constantly improve their qualifications to possess the most up-to-date knowledge and skills.
Our team is certified and has vast experience in IT infrastructure design and deployment.
The First BIT team consists of native speakers of English, Russian, Arabic and other languages.
Efficient and Effective
We provide our IT assistance in the manner most convenient for our clients. We adapt our schedule, offer multiple options and contract types that help you get exactly what your business requires, at minimal expense.
Reliability and Quality Service
We value our customers’ convenience and provide maximum data security, full compliance with our commitments, 24/7 availability and fast response.
FirstBIT specialists comply with strict quality control (ISO 9001) and security regulations to provide the level of data protection and service quality our customers deserve.
Always going the extra mile for our customers.
We are highly concentrated on our clients' needs, ready to consider any custom case that requires unique solutions and non-standard resources.
Honesty and Respect
We are not sales-driven. Our main asset are our customers and the reputation we earn with them.
Predictable financial planning through fixed-fee service agreements with our managed service packages & annual contracts.