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Helpdesk Support

If you are running a small or a mid-size business and want to provide stable operation for your computer system, IT helpdesk service fr om First BIT is a perfect fit. This is a remote type of technical assistance that implies solving any technical issues during standard UAE business hours (09:00 – 18:00 Sat-Thu).

How It Works

Our specialists provide assistance via a handy online interface where our customers can leave their requests and get timely response. Usually the response time doesn't exceed 15 minutes. Remote IT helpdesk service can be used for solving the following issues:

  • Hardware breakages;
  • Virus and hacker attacks;
  • Software and hardware updates;
  • Problems in software operation;
  • Security enhancements;
  • Need in qualified counselling.

If the issue is impossible to fix remotely, we provide an onsite visit that will be charged on a standard onsite visit rate. We do our best to provide maximally quick and efficient technical support to minimize the down time.

What if I Need a Remote Assistance Outside Standard Business Hours

If your problem cannot wait until our official business hours, we are ready to provide you emergency 24/7 assistance. This is a service separate from online helpdesk support, charged as per its own rate.

How Soon Will I Get My Problem Resolved

Depending on the issue, it may take up to 8 hours to resolve it. If the problem can be solved remotely, you will get the solution up and running in maximum 4 hours. Leaving a ticket in IT support helpdesk system you will be regularly informed about the current problem status.

Pricing

We practice individual approach in pricing for IT helpdesk support that is based on the needs of specific enterprise. We do not produce universal subscription for everyone, as each company and individual customer requires specific scale of support. We offer maximally affordable yet efficient IT support and maintenance service in Dubai.

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