As the Dubai branch of Asia Capital Reinsurance Group Pte. Ltd. constantly communicates with the insurance giant's partners and regional offices in other countries, 24/7 connectivity is indispensable for daily operation. When on a weekly holiday Cisco network equipment stopped functioning, the company contacted First BIT for emergency assistance. The IT specialists conducted real-time diagnostics, immediately pinpointing the issue and resolving it by supplying a new network switch to replace the failed one.
The standard Cisco hardware replacement procedure would take about a week, which was unacceptable under the circumstances, and so a much quicker solution was necessary. The First BIT Dubai team was able to provide a temporary substitute out of its own stock as soon as the faulty device was identified.
First BIT also took care of the entire interaction with the equipment vendor up to the moment of receiving and installing the permanent replacement switch, making sure of the client's smooth and uninterrupted business operation. The promptness and professionalism of the First BIT experts made a positive impression on Asia Capital Reinsurance Group Pte. Ltd., which then decided to sign an annual maintenance contract with the IT solutions and support provider.
"We're truly pleased with the First BIT team's quick response, level of coordination, and the ability to resolve critical issues even on a non-business day. This is the kind of IT support we can rely on for all our business needs, so signing an annual service contract was a logical step.”
Alex Cardinales, Executive Underwriting Operation, Asia Capital Reinsurance Group Pte. Ltd.